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But Nothing

When I had my first direct report as a marketing manager, one of the things I learned was how to provide feedback without using the word “but.” “You are doing well with your TPS reports, but you need to improve your numbers.” Most employees never hear or remember what is said before the “but.” They […]

Stop Other-izing

Over the last few years, it has been apparent – especially in the United States – that we are divided. Instead of debate, there is hate. Instead of seeking to understand, there is attack. Instead of working together, there is fear and defensiveness. Although recent politics have inflamed this divisiveness, I believe it has been […]