Have you ever had a conversation where you didn’t feel heard or understood? Have you ever become angry at someone else because their words didn’t seem to match their actions? Does it feel like our conversations, maybe more so now, seem to be disconnected? The reason why communication is usually stilted is because we do […]
When I had my first direct report as a marketing manager, one of the things I learned was how to provide feedback without using the word “but.” “You are doing well with your TPS reports, but you need to improve your numbers.” Most employees never hear or remember what is said before the “but.” They […]
A friend brought me a blown-glass fish dish from Nova Scotia, Canada. The very next day, I was working downstairs while Mary was cleaning the house. I heard a crash. I knew instinctively it was the dish. Between clients I went upstairs. Mary asked if it was expensive; I said it was a gift. Mary […]
Communication can be difficult. Misunderstandings, misconceptions, and assumptions abound. We hear what we want to hear and not what is said. We react with our past emotions and memories versus reacting to the truth of the moment. We misinterpret and we get hurt. We feel fearful of speaking our truth and being ridiculed or abandoned. […]