online information

Information Overload

We live in a time where information is at our fingertips. Literally. Can’t remember the show that actress was in? Google it. Disagree on what happened at last week’s party? Text other guests for their take. The world wide web and mobile telephone devices have made it so easy for us to have easy access […]

pink letters

But Nothing

When I had my first direct report as a marketing manager, one of the things I learned was how to provide feedback without using the word “but.” “You are doing well with your TPS reports, but you need to improve your numbers.” Most employees never hear or remember what is said before the “but.” They […]